Medical Equipment
Wheelchair protection that supports your journey
Mobility assistance, independence enabler, quality of life enhancer - your wheelchair opens doors to continued living. SureBright keeps your mobility investment secure.
- Customers
- 100K+
- Claim filing
- 2 Min
- Resolution
- 72 Hours
Trusted by 500+ brands and buying groups
28–31%warranty attach rateTarget was a conservative 20–21%. Live performance runs 28–31%, returns fell 26% year over year, and the program launched in two weeks from a single Shopify collaborator code.
- 26%fewer returns year over yearSennheiser · premium audio
- +16%profit margin for specialty grill retailersGrill retailer case study
- +14.4%profit for e-bike retailersExtended warranties turn a one-time bike sale into a protected relationship, adding high-margin revenue on every order.
- 21%higher customer return ratePremium home appliance retailer
- 20.2%avg warranty conversion, 10–64% rangeAcross 500+ brands
- 2 weeksfrom collaborator code to liveSennheiser onboarding
- Care-free usage
- Ease of maintenance
- Hassle-free repairs
- No cost to repair
- Value for money
- Long-term savings
Why did my shopping website show SureBright logo?
Because the store you’re shopping from has partnered with SureBright to offer extended protection for your purchase. Here’s how the process works-
Step 1: The store partners with us
Leading brands partner with SureBright to extend protection for their customer’s purchase.
Step 2: You decide your warranty
The protection plan is completely optional. You can add it during checkout if you’d like extra peace of mind.
Step 3: Enjoy extra years of protection
If you ever need to file a claim, file a claim within 2 minutes with SureBright
We ensure-
Mobility solutions with mobility protection. Independence secured, confidence delivered.
- 70%Customers perceive products with warranties as more reliable
- 45%Customers decide between 2 brands based on better customer service (including warranties)
Extended warranty
Frames, joints, or wheels loosen with use?
Covered.
Brakes, armrests, or footrests fail over time?Parts and labor are included.
Wheelchair can't be repaired?Replacement or reimbursement is provided.
Normal wear & tear like cushions or grips wearing down?Covered.
Accidental warranty
Want more than just breakdown coverage?Everything in Extended Warranty, plus accident protection.
Accidental drops, bumps, or collisions damaging wheels or frame?Covered.
Liquid spills causing malfunction in electronic components (for powered chairs)?Protected.
Calibration issues in powered wheelchairs (speed, tilt, or braking sensors)?Covered.
and much more.
Independence supported, service delivered
Super helpful customer service
- Dedicated customer portal
- 24x7 support via phone, email, and customer portal
- Always here to solve your needs promptly and correctly
Hassle free experience
- No receipt required
- No product registration needed
Easy to cancel
Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.
30-day post-purchase Warranty purchase option
Flexibility to buy warranty at your convenience.
No pressure. No rush.
$0 Deductible
No surprise or hidden charges between you and your warranty benefits
*Check T&C, some plans may have deductibles
Complete transparency
No hidden terms, everything's direct, clear and upfront.
Comprehensive coverage for all your products
We offer complete coverage for wheelchairs, protecting vital components from wheel bearing failures, brake issues, and everyday wear. Our warranty plans ensure reliable mobility assistance.
Wheelchairs
Manual
Transport
Sport
Pediatric
Bariatric
Standing
and much more.
Game-changing for growth, gratifying for customers
The most reliable everyday product warranty with fast, easy claim management experience
When my CPAP machine stopped working, I was concerned about the expense of getting it fixed. But the warranty covered the entire repair, and I had it back in perfect condition in no time. It's reassuring to know I'm protected if anything goes wrong with my essential medical devices.
John W.ChicagoRated 5 out of 5 My wheelchair's battery started to fail, and I was dreading the cost of a replacement. The warranty provider took care of it without any hassle, and I was back on the move in no time. It's such a relief to have that coverage in place.
Maria G.DetroitRated 5 out of 5 Amazing support! SureBright's Warranty Service replaced my medical device hassle-free!
Tristan Q.Fort WorthRated 5 out of 5 Seamless experience! SureBright's Warranty Service fixed my wheelchair quickly. Highly recommend!
Rosemund W.MississaugaRated 5 out of 5 I was nervous when my insulin pump started acting up, but the warranty team was there to help. They sent a replacement right away, and I didn't have to worry about the cost or being without my essential device. It's a game-changer for managing my health.
Lisa T.HalifaxRated 5 out of 5
Mobility solutions, mobile service
Essential mobility tools receive essential attention through our dedicated medical equipment claims process.
Ming purchases a manual wheelchair with a warranty
SureBright instantly sends a confirmation email to Ming with the details of warranty purchase, coverage and claims process
Her wheelchair's wheel bearing fails
She files an online claim with SureBright in less than 2 minutes
Repair scheduled
SureBright provides repair
Ming's moving comfortably and safely
Why you should consider buying a warranty?
| Scope | With warranty | Without warranty |
|---|---|---|
| Protection from unexpected failures |  Yes |  No |
| Protection from everyday accidents | Yes | No |
| Coverage of repair costs | Yes | No |
| Option to get a replacement or refund when repair is not possible | Yes | No |
| Fast service | Yes | No |
| Peace of mind | Yes | No |
| Investment Protection | Yes | No |
| Resale value | Yes | No |
Related blogs
September 30, 2026Why do manufacturers’ warranties fall short on wheelchairs and what to look for in a warranty program
April 27, 2026Uncovering Shopify fee workarounds being used by merchants
April 16, 2026Your HVAC has a 10-year warranty. So why is the repair still $2000?
August 27, 2026Where extended warranties sell best- checkout or the post-purchase window?
March 23, 2026How much do warranties cost? A complete cost breakdown of every warranty type
April 9, 2026The Catch with Solar Panel Warranties: What your installer and manufacturer didn’t tell you
Got concerns? We address them
Every customer concern receives our full attention and care. These popular questions offer immediate answers, while our support team handles more complex inquiries personally.
To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemoWe will get in touch with you shortly afterwards.
Go to the product page to see the warranty offer right above the "Add to Cart" button. Click "What's Covered" under the SureBright logo, and a pop-up will open. This lists all the major terms and details of the warranty plan. If you want the official detailed terms, click "Detailed Terms and Conditions" at the bottom of the same pop-up
Before your product is shipped as expected, you should contact the merchant. Once you have the product assembled and everything is working fine, and then you face any product-related issues that are covered under your product protection plan, you should reach out to SureBright directly
This depends on your plan! However, if you have a repair plan and we can't fix it, we'll replace it at no additional cost!
Checkout purchase often provides best pricing and immediate coverage start. Waiting allows product evaluation but risks price increases or eligibility changes. Consider your timeline and budget preferences. SureBright offers consistent pricing to reduce pressure for immediate decisions while encouraging timely coverage acquisition.
Geographic coverage varies by provider, with national providers typically offering protection throughout the country. International coverage is usually limited unless specifically included in your plan. Many providers offer 24/7 emergency authorization for urgent repairs while traveling, allowing you to get necessary service and seek reimbursement later. When buying coverage, verify geographic scope if you travel frequently. SureBright maintains extensive service networks and emergency procedures for traveling customers.