Outdoor Recreation
Tent protection that's got you covered
Camping shelter, outdoor sleeping, adventure basecamp - your tent creates home away from home. SureBright ensures your portable shelter stays weatherproof.
- Customers
- 100K+
- Claim filing
- 2 Min
- Resolution
- 72 Hours
Trusted by 500+ brands and buying groups
28–31%warranty attach rateTarget was a conservative 20–21%. Live performance runs 28–31%, returns fell 26% year over year, and the program launched in two weeks from a single Shopify collaborator code.
- 26%fewer returns year over yearSennheiser · premium audio
- +16%profit margin for specialty grill retailersGrill retailer case study
- +14.4%profit for e-bike retailersExtended warranties turn a one-time bike sale into a protected relationship, adding high-margin revenue on every order.
- 21%higher customer return ratePremium home appliance retailer
- 20.2%avg warranty conversion, 10–64% rangeAcross 500+ brands
- 2 weeksfrom collaborator code to liveSennheiser onboarding
- Care-free usage
- Ease of maintenance
- Hassle-free repairs
- No cost to repair
- Value for money
- Long-term savings
Why did my shopping website show SureBright logo?
Because the store you’re shopping from has partnered with SureBright to offer extended protection for your purchase. Here’s how the process works-
Step 1: The store partners with us
Leading brands partner with SureBright to extend protection for their customer’s purchase.
Step 2: You decide your warranty
The protection plan is completely optional. You can add it during checkout if you’d like extra peace of mind.
Step 3: Enjoy extra years of protection
If you ever need to file a claim, file a claim within 2 minutes with SureBright
What shelter protection do we provide?
Home away from home deserves home-level protection. Camp with confidence.
- 70%Customers perceive products with warranties as more reliable
- 45%Customers decide between 2 brands based on better customer service (including warranties)
Extended warranty
Poles, zippers, or seams fail from use?
Covered.
Canopy or floor fabric degrades prematurely?Parts and labor are included.
Tent can't be repaired?Replacement or reimbursement is provided.
Normal outdoor wear & tear?Covered.
Accidental warranty
Want more than just breakdown coverage?Everything in Extended Warranty, plus accident protection.
Tears, rips, or punctures from mishaps?Covered.
Pole sections bent or cracked by accident?Covered.
Damage from unintended collisions during setup or takedown?Covered.
and much more.
Shelter anywhere, supported everywhere
Super helpful customer service
- Dedicated customer portal
- 24x7 support via phone, email, and customer portal
- Always here to solve your needs promptly and correctly
Hassle free experience
- No receipt required
- No product registration needed
Easy to cancel
Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.
30-day post-purchase Warranty purchase option
Flexibility to buy warranty at your convenience.
No pressure. No rush.
$0 Deductible
No surprise or hidden charges between you and your warranty benefits
*Check T&C, some plans may have deductibles
Complete transparency
No hidden terms, everything's direct, clear and upfront.
Comprehensive coverage for all your products
We offer complete coverage for tents, protecting important elements from zipper failures, fabric tears, and everyday wear. Our warranty plans ensure reliable shelter for outdoor adventures.
Tents
Dome
Cabin
Tunnel
Pop-Up
Backpacking
Family
Ultralight
and much more.
Advanced for agencies, amazing for audiences
The most reliable everyday product warranty with fast, easy claim management experience
SureBright's support team helped me get my hoverboard up and running again, excellent communication and service, highly satisfied!
Jade L.San FranciscoRated 5 out of 5 I was impressed by the knowledgeable and friendly warranty staff for my bicycle, great experience!
Rina K.PhiladelphiaRated 5 out of 5 The warranty service for my hiking equipment was top-notch, kept me on the trails all season long, thanks for the great support!
Adam N.DallasRated 5 out of 5 I was able to get a replacement for my damaged cooler quickly and easily, thanks to the warranty service, great job, highly recommend!
Ayush C.HamiltonRated 5 out of 5 I've had several positive experiences with the warranty services for my camping equipment, always reliable and trustworthy.
Timothy V.BramptonRated 5 out of 5
Shelter anywhere, service everywhere
Portable shelter solutions backed by portable, efficient outdoor recreation claims service.
Steve purchases a backpacking tent with a warranty
SureBright instantly sends a confirmation email to Steve with the details of warranty purchase, coverage and claims process
His tent's rainfly tears
He files an online claim with SureBright in less than 2 minutes
Repair scheduled
SureBright provides repair
Steve's staying dry on outdoor adventures
Why you should consider buying a warranty?
| Scope | With warranty | Without warranty |
|---|---|---|
| Protection from unexpected failures |  Yes |  No |
| Protection from everyday accidents | Yes | No |
| Coverage of repair costs | Yes | No |
| Option to get a replacement or refund when repair is not possible | Yes | No |
| Fast service | Yes | No |
| Peace of mind | Yes | No |
| Investment Protection | Yes | No |
| Resale value | Yes | No |
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September 30, 2026Why do manufacturers’ warranties fall short on wheelchairs and what to look for in a warranty program
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December 5, 2025Finished your holiday shopping and now wondering about warranties? Here’s the easy guide.
Wondering about details? We'll explain
Transparency and clarity are core to everything we do. These popular questions cover the basics, but our knowledgeable team is always available for deeper conversations.
To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemoWe will get in touch with you shortly afterwards.
Go to the product page of the product you are trying to protect. You will see the warranty offer right above the "Add to Cart" button.
During the term of the manufacturer warranty, anything that's not covered under the manufacturer warranty and is listed in your product protection plan will covered by SureBright. You can always reach out to us for any specific issue, and we will be able to guide you appropriately.
Customers can log in to the Customer Portal using the same email address they used to purchase and access all the details. Customers can also email support@surebright.com, initiate a chat on our website, or call us anytime at 855-306-4874 for assistance.
Checkout purchase often provides best pricing and immediate coverage start. Waiting allows product evaluation but risks price increases or eligibility changes. Consider your timeline and budget preferences. SureBright offers consistent pricing to reduce pressure for immediate decisions while encouraging timely coverage acquisition.
Geographic coverage varies by provider, with national providers typically offering protection throughout the country. International coverage is usually limited unless specifically included in your plan. Many providers offer 24/7 emergency authorization for urgent repairs while traveling, allowing you to get necessary service and seek reimbursement later. When buying coverage, verify geographic scope if you travel frequently. SureBright maintains extensive service networks and emergency procedures for traveling customers.