SureBright

Jewelry & Watches

Necklace warranties that don't string you along

Elegant adornment, personal expression, precious investment - your necklaces frame your beauty perfectly. SureBright protects the jewelry that graces your neckline.

Customers
100K+
Claim filing
2 Min
Resolution
72 Hours
Necklaces protected by SureBright

Trusted by 500+ brands and buying groups

  • Care-free usage
  • Ease of maintenance
  • Hassle-free repairs
  • No cost to repair
  • Value for money
  • Long-term savings

Why did my shopping website show SureBright logo?

Because the store you’re shopping from has partnered with SureBright to offer extended protection for your purchase. Here’s how the process works-

  1. Step 1: The store partners with us

    Leading brands partner with SureBright to extend protection for their customer’s purchase.

  2. Step 2: You decide your warranty

    The protection plan is completely optional. You can add it during checkout if you’d like extra peace of mind.

  3. Step 3: Enjoy extra years of protection

    If you ever need to file a claim, file a claim within 2 minutes with SureBright

How do we chain together protection?

Beautiful adornments with beautiful assurance. Wear with confidence and coverage.

  • 70%Customers perceive products with warranties as more reliable
  • 45%Customers decide between 2 brands based on better customer service (including warranties)

Extended warranty

  • Clasps, chains, or pendants weaken with use?

    Covered.

  • Links or settings wear down over time?

    Parts and labor are included.

  • Necklace can't be repaired?

    Replacement or reimbursement is provided.

  • Normal wear & tear like scratches or loss of shine?

    Covered.

Accidental warranty

  • Want more than just breakdown coverage?

    Everything in Extended Warranty, plus accident protection.

  • Stones or pendants scratched, chipped, or lost from impact?

    Covered.

  • Chain tarnishes or discolors due to moisture or chemicals?

    Protected.

  • Clasps malfunction or links deform accidentally?

    Covered.

and much more.

Beautiful jewelry, beautiful service

Super helpful customer service

  • Dedicated customer portal
  • 24x7 support via phone, email, and customer portal
  • Always here to solve your needs promptly and correctly
Customer service representative

Hassle free experience

  • No receipt required
  • No product registration needed
Customer enjoying a hassle free experience

Easy to cancel

Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.

30-day post-purchase Warranty purchase option

Flexibility to buy warranty at your convenience.
No pressure. No rush.

$0 Deductible

No surprise or hidden charges between you and your warranty benefits

*Check T&C, some plans may have deductibles

Complete transparency

No hidden terms, everything's direct, clear and upfront.

Comprehensive coverage for all your products

We offer complete coverage for necklaces, protecting important components from chain failures, clasp issues, and everyday wear. Our warranty plans preserve your elegant neckwear.

and much more.

Revolutionary for retailers, relaxing for users

The most reliable everyday product warranty with fast, easy claim management experience

  • My necklace chain broke while I was out for a run, and it really had me in a a panic. SureBright's warranty made the process so easy. They sent the necklace for repair, and it was back to me in 13 days, good as new. Absolutely worth every penny!

    Sophie L.SeattleRated 5 out of 5
  • I dropped my earrings in the sink, and one of the posts bent beyond recognition. I thought I'd have to buy a new pair, but the extended warranty covered the repair. They fixed it perfectly, and I couldn't even tell it had been damaged. Fantastic service!

    Claire M.JacksonvilleRated 5 out of 5
  • I accidentally scratched my wedding band while moving furniture. I was upset because it's such a sentimental piece. They sent it for repair, and it was back to me in no time, secure and shiny. I never realized how useful this coverage would be, but I'm sold!

    Laura T.New YorkRated 5 out of 5
  • Had a minor issue with my diamond ring, and the warranty service was incredible! They handled the repair swiftly and professionally. I'm so happy to have my ring back in perfect condition!

    Rimona S.Quebec CityRated 5 out of 5
  • After my bracelet broke, I was worried about the warranty process. The service team was amazing! They guided me through the claim and had it repaired in no time. I'm so grateful for their support and quality!

    Bianca Y.LavalRated 5 out of 5

Graceful adornment, graceful service

Elegant neckwear receives elegant attention through our graceful jewelry and watches claims process.

Amanda, a SureBright customer, looking pleased with their product protection and warranty experience.
  1. Amanda purchases a pearl necklace with a warranty

  2. SureBright instantly sends a confirmation email to Amanda with the details of warranty purchase, coverage and claims process

  3. Her necklace string breaks

  4. She files an online claim with SureBright in less than 2 minutes

  5. Repair scheduled

  6. SureBright provides repair

  7. Amanda's necklace complements every outfit

Why you should consider buying a warranty?

With warranty vs Without warranty
ScopeWith warrantyWithout warranty
Protection from unexpected failuresYesNo
Protection from everyday accidentsYesNo
Coverage of repair costsYesNo
Option to get a replacement or refund when repair is not possibleYesNo
Fast serviceYesNo
Peace of mindYesNo
Investment ProtectionYesNo
Resale valueYesNo

Questions drive innovation

Customer curiosity inspires our continuous improvement and service excellence. These commonly asked questions reflect popular interests, while unique inquiries receive dedicated attention.

To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemoWe will get in touch with you shortly afterwards.

Absolutely, you have the flexibility to purchase an extended warranty within 30 days after your initial product purchase.For online sales, we provide a unique web link to all customers who buy a product eligible for warranty coverage but don't initially opt for a warranty. This link is included in our follow-up emails, giving customers an additional chance to buy a warranty. It's a customized link that streamlines the warranty purchase process and takes less than a minute to complete. Check the email that you used to purchase the product you want to cover; it will be in your inbox. Sometimes, emails are in the Spam / Junk folder. So don't forget to check there if you can't find it in the inbox.In the case of offline sales, customers can either reach out to the retailer directly or contact us via our website or any of the contact details shared in this document to make a warranty purchase. We offer multiple avenues to ensure convenient access to warranty options.

During the term of the manufacturer warranty, anything that's not covered under the manufacturer warranty and is listed in your product protection plan will covered by SureBright. You can always reach out to us for any specific issue, and we will be able to guide you appropriately.

You should reach out to SureBright directly via email or phone

The best time is typically at product purchase when providers offer optimal pricing and immediate coverage begins. Waiting until manufacturer warranty nears expiration allows product evaluation but risks forgetting to purchase coverage or facing higher prices. Some providers offer seasonal promotions, but quality providers maintain consistent competitive pricing year-round. Don't delay too long - early purchase usually provides better terms and avoids coverage gaps.

Geographic coverage varies by provider, with national providers typically offering protection throughout the country. International coverage is usually limited unless specifically included in your plan. Many providers offer 24/7 emergency authorization for urgent repairs while traveling, allowing you to get necessary service and seek reimbursement later. When buying coverage, verify geographic scope if you travel frequently. SureBright maintains extensive service networks and emergency procedures for traveling customers.

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