Jewelry & Watches
Earring protection that's music to your ears
Facial framing, style enhancement, personal expression - your earrings complete your look with grace. SureBright keeps your ear adornments securely beautiful.
- Customers
- 100K+
- Claim filing
- 2 Min
- Resolution
- 72 Hours
Trusted by 500+ brands and buying groups
28–31%warranty attach rateTarget was a conservative 20–21%. Live performance runs 28–31%, returns fell 26% year over year, and the program launched in two weeks from a single Shopify collaborator code.
- 26%fewer returns year over yearSennheiser · premium audio
- +16%profit margin for specialty grill retailersGrill retailer case study
- +14.4%profit for e-bike retailersExtended warranties turn a one-time bike sale into a protected relationship, adding high-margin revenue on every order.
- 21%higher customer return ratePremium home appliance retailer
- 20.2%avg warranty conversion, 10–64% rangeAcross 500+ brands
- 2 weeksfrom collaborator code to liveSennheiser onboarding
- Care-free usage
- Ease of maintenance
- Hassle-free repairs
- No cost to repair
- Value for money
- Long-term savings
Why did my shopping website show SureBright logo?
Because the store you’re shopping from has partnered with SureBright to offer extended protection for your purchase. Here’s how the process works-
Step 1: The store partners with us
Leading brands partner with SureBright to extend protection for their customer’s purchase.
Step 2: You decide your warranty
The protection plan is completely optional. You can add it during checkout if you’d like extra peace of mind.
Step 3: Enjoy extra years of protection
If you ever need to file a claim, file a claim within 2 minutes with SureBright
How do we hear you clearly?
Elegant accents deserve elegant assurance. Beauty protected, confidence delivered.
- 70%Customers perceive products with warranties as more reliable
- 45%Customers decide between 2 brands based on better customer service (including warranties)
Extended warranty
Clasps, hooks, or posts weaken with use?
Covered.
Settings or decorative elements loosen over time?Parts and labor are included.
Earrings can't be repaired?Replacement or reimbursement is provided.
Normal wear & tear like scratches or fading?Covered.
Accidental warranty
Want more than just breakdown coverage?Everything in Extended Warranty, plus accident protection.
Stones, crystals, or decorative elements chipped, scratched, or lost?Covered.
Metal tarnishes or discolors due to skin oils or moisture?Protected.
Clasps break or posts bend from accidental pulls or impacts?Covered.
and much more.
Graceful accessories, graceful support
Super helpful customer service
- Dedicated customer portal
- 24x7 support via phone, email, and customer portal
- Always here to solve your needs promptly and correctly
Hassle free experience
- No receipt required
- No product registration needed
Easy to cancel
Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.
30-day post-purchase Warranty purchase option
Flexibility to buy warranty at your convenience.
No pressure. No rush.
$0 Deductible
No surprise or hidden charges between you and your warranty benefits
*Check T&C, some plans may have deductibles
Complete transparency
No hidden terms, everything's direct, clear and upfront.
Comprehensive coverage for all your products
We offer complete coverage for earrings, protecting essential elements from post failures, setting issues, and everyday wear. Our warranty plans preserve your ear accessories.
Earrings
Stud
Drop
Hoop
Chandelier
Clip-On
Pierced
Statement
and much more.
Robust for resellers, remarkable for customers
The most reliable everyday product warranty with fast, easy claim management experience
My necklace chain broke while I was out for a run, and it really had me in a a panic. SureBright's warranty made the process so easy. They sent the necklace for repair, and it was back to me in 13 days, good as new. Absolutely worth every penny!
Sophie L.SeattleRated 5 out of 5 I dropped my earrings in the sink, and one of the posts bent beyond recognition. I thought I'd have to buy a new pair, but the extended warranty covered the repair. They fixed it perfectly, and I couldn't even tell it had been damaged. Fantastic service!
Claire M.JacksonvilleRated 5 out of 5 I accidentally scratched my wedding band while moving furniture. I was upset because it's such a sentimental piece. They sent it for repair, and it was back to me in no time, secure and shiny. I never realized how useful this coverage would be, but I'm sold!
Laura T.New YorkRated 5 out of 5 Had a minor issue with my diamond ring, and the warranty service was incredible! They handled the repair swiftly and professionally. I'm so happy to have my ring back in perfect condition!
Rimona S.Quebec CityRated 5 out of 5 After my bracelet broke, I was worried about the warranty process. The service team was amazing! They guided me through the claim and had it repaired in no time. I'm so grateful for their support and quality!
Bianca Y.LavalRated 5 out of 5
Delicate beauty, delicate care
Beautiful ear jewelry gets beautiful attention through our careful jewelry and watches claims process.
Amy purchases diamond studs with a warranty
SureBright instantly sends a confirmation email to Amy with the details of warranty purchase, coverage and claims process
Her earring back becomes loose
She files an online claim with SureBright in less than 2 minutes
Repair scheduled
SureBright provides repair
Amy's earrings sparkle securely
Why you should consider buying a warranty?
| Scope | With warranty | Without warranty |
|---|---|---|
| Protection from unexpected failures |  Yes |  No |
| Protection from everyday accidents | Yes | No |
| Coverage of repair costs | Yes | No |
| Option to get a replacement or refund when repair is not possible | Yes | No |
| Fast service | Yes | No |
| Peace of mind | Yes | No |
| Investment Protection | Yes | No |
| Resale value | Yes | No |
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Questions create connections
Meaningful customer relationships begin with open dialogue and honest answers. These frequently asked questions establish understanding, while personal conversations deepen the connection.
To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemoWe will get in touch with you shortly afterwards.
Go to the product page to see the warranty offer right above the "Add to Cart" button. Click "What's Covered" under the SureBright logo, and a pop-up will open. This lists all the major terms and details of the warranty plan. If you want the official detailed terms, click "Detailed Terms and Conditions" at the bottom of the same pop-up
When you return the protected product, the retailer will refund you the money you paid for the protection plan. If the product is returned 30 days after the purchase, SureBright will issue a pro-rated refund as per the terms of your plan.
Customers can file a claim by any of the following steps-a. They can log in to the Customer Portal and file a claim with just a few clicks.b. They can contact us directly via email/call/chat and provide details. When a customer buys a warranty plan, we send customers all the coverage details, including the steps to file a claim. When a customer buys a warranty plan, we send customers all the coverage details, including the steps to file a claim.
The dividing line is simple: contact the merchant for pre-delivery and setup issues, contact SureBright for product problems after everything is working. Before your product ships, during delivery, or if you need help with assembly or initial setup, the merchant is your best resource. Once your product is assembled and functioning properly, SureBright handles all warranty-related problems that develop during use. This includes defects, breakdowns, accidental damage, or performance issues. When in doubt, you can always contact either party - we coordinate with merchants to ensure you get help from the right source quickly.
Some poor-quality providers use aggressive denial tactics to maximize profits at customer expense. However, reputable providers focus on fair claim evaluation and customer satisfaction, maintaining high approval rates (85-95%) for legitimate claims. Excessive denial rates indicate problematic providers with inadequate coverage design or unethical business practices. Research provider reputation and approval rates before purchasing - quality providers want to pay legitimate claims because satisfied customers drive their business success. SureBright emphasizes customer advocacy and maintains industry-leading approval rates through comprehensive coverage and fair evaluation standards.