Outdoor Recreation
Camping gear protection that's in-tents-ly reliable
Outdoor adventures, nature connection, memorable experiences - your camping equipment enables exploration. SureBright protects your gateway to wilderness.
- Customers
- 100K+
- Claim filing
- 2 Min
- Resolution
- 72 Hours
Trusted by 500+ brands and buying groups
28–31%warranty attach rateTarget was a conservative 20–21%. Live performance runs 28–31%, returns fell 26% year over year, and the program launched in two weeks from a single Shopify collaborator code.
- 26%fewer returns year over yearSennheiser · premium audio
- +16%profit margin for specialty grill retailersGrill retailer case study
- +14.4%profit for e-bike retailersExtended warranties turn a one-time bike sale into a protected relationship, adding high-margin revenue on every order.
- 21%higher customer return ratePremium home appliance retailer
- 20.2%avg warranty conversion, 10–64% rangeAcross 500+ brands
- 2 weeksfrom collaborator code to liveSennheiser onboarding
- Care-free usage
- Ease of maintenance
- Hassle-free repairs
- No cost to repair
- Value for money
- Long-term savings
Why did my shopping website show SureBright logo?
Because the store you’re shopping from has partnered with SureBright to offer extended protection for your purchase. Here’s how the process works-
Step 1: The store partners with us
Leading brands partner with SureBright to extend protection for their customer’s purchase.
Step 2: You decide your warranty
The protection plan is completely optional. You can add it during checkout if you’d like extra peace of mind.
Step 3: Enjoy extra years of protection
If you ever need to file a claim, file a claim within 2 minutes with SureBright
We ensure-
Adventure ready, worry-free. Explore the great outdoors with great protection.
- 70%Customers perceive products with warranties as more reliable
- 45%Customers decide between 2 brands based on better customer service (including warranties)
Extended warranty
Straps, buckles, or fasteners fail with use?
Covered.
Fabric, stitching, or seams wear down over time?Parts and labor are included.
Outing gear can't be repaired?Replacement or reimbursement is provided.
Normal outdoor wear & tear?Covered.
Accidental warranty
Want more than just breakdown coverage?Everything in Extended Warranty, plus accident protection.
Tears, rips, or punctures from accidents?Covered.
Frames, rods, or supports bent or warped by mishandling?Covered.
Unintended collisions or impacts during use?Covered.
and much more.
Adventure ready, service steady
Super helpful customer service
- Dedicated customer portal
- 24x7 support via phone, email, and customer portal
- Always here to solve your needs promptly and correctly
Hassle free experience
- No receipt required
- No product registration needed
Easy to cancel
Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.
30-day post-purchase Warranty purchase option
Flexibility to buy warranty at your convenience.
No pressure. No rush.
$0 Deductible
No surprise or hidden charges between you and your warranty benefits
*Check T&C, some plans may have deductibles
Complete transparency
No hidden terms, everything's direct, clear and upfront.
Comprehensive coverage for all your products
We offer complete coverage for camping gear, protecting important components from zipper failures, waterproofing issues, and everyday wear. Our warranty plans keep your outdoor adventures comfortable and safe.
Camping Gear
Tents
Sleeping Bags
Backpacks
Cooking
Lighting
Navigation
Shelter
and much more.
Proven for professionals, prized by purchasers
The most reliable everyday product warranty with fast, easy claim management experience
SureBright's support team helped me get my hoverboard up and running again, excellent communication and service, highly satisfied!
Jade L.San FranciscoRated 5 out of 5 I was impressed by the knowledgeable and friendly warranty staff for my bicycle, great experience!
Rina K.PhiladelphiaRated 5 out of 5 The warranty service for my hiking equipment was top-notch, kept me on the trails all season long, thanks for the great support!
Adam N.DallasRated 5 out of 5 I was able to get a replacement for my damaged cooler quickly and easily, thanks to the warranty service, great job, highly recommend!
Ayush C.HamiltonRated 5 out of 5 I've had several positive experiences with the warranty services for my camping equipment, always reliable and trustworthy.
Timothy V.BramptonRated 5 out of 5
Adventure ready, service steady
Outdoor exploration equipment gets explorer-quality attention through our adventure-ready claims process.
Ming purchases a family tent with a warranty
SureBright instantly sends a confirmation email to Ming with the details of warranty purchase, coverage and claims process
Her tent's zipper breaks
She files an online claim with SureBright in less than 2 minutes
Repair scheduled
SureBright provides repair
Ming's camping adventures are comfortable
Why you should consider buying a warranty?
| Scope | With warranty | Without warranty |
|---|---|---|
| Protection from unexpected failures |  Yes |  No |
| Protection from everyday accidents | Yes | No |
| Coverage of repair costs | Yes | No |
| Option to get a replacement or refund when repair is not possible | Yes | No |
| Fast service | Yes | No |
| Peace of mind | Yes | No |
| Investment Protection | Yes | No |
| Resale value | Yes | No |
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Questions? We've got answers
Our support team thrives on helping customers find exactly what they need. Below you'll find answers to frequent inquiries, but don't hesitate to contact us for personalized assistance.
To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemoWe will get in touch with you shortly afterwards.
Go to the product page of the product you are trying to protect. You will see the warranty offer right above the "Add to Cart" button.
Yes. You can cancel your plan within 30 days of purchase to receive a full refund. If you cancel it after 30 days, you will be refunded on a pro-rata basis. Please note that if you have already filed a claim, then the refund will be calculated differently. These terms may vary by coverage plan, so make sure to check your coverage terms
You should reach out to SureBright directly via email or phone
The dividing line is simple: contact the merchant for pre-delivery and setup issues, contact SureBright for product problems after everything is working. Before your product ships, during delivery, or if you need help with assembly or initial setup, the merchant is your best resource. Once your product is assembled and functioning properly, SureBright handles all warranty-related problems that develop during use. This includes defects, breakdowns, accidental damage, or performance issues. When in doubt, you can always contact either party - we coordinate with merchants to ensure you get help from the right source quickly.
Geographic coverage varies by provider, with national providers typically offering protection throughout the country. International coverage is usually limited unless specifically included in your plan. Many providers offer 24/7 emergency authorization for urgent repairs while traveling, allowing you to get necessary service and seek reimbursement later. When buying coverage, verify geographic scope if you travel frequently. SureBright maintains extensive service networks and emergency procedures for traveling customers.