Get answers to all your questions about - Options under warranty coverage

Most extended warranties typically exclude accidental damage, covering only mechanical failures. Accidental damage protection (ADP) is usually an optional upgrade covering drops, spills, and impacts. ADP plans cost 20-50% more but provide comprehensive protection for accident-prone users. SureBright offers both extended warranties and accidental damage options, allowing customers to choose appropriate protection levels.

Yes. Accidental warranty plans cover drops and liquid spills that cause damage to your product. Just keep in mind that some exclusions may apply, including immersion or cosmetic-only damage. If your plan has a deductible, it will be listed in your Agreement and Confirmation Email, while any per-claim limits are usually defined in the applicable T&C.With SureBright can always be assured of getting all the information upfront before you make the payment, not after.

Screen cracks from drops or impacts require accidental damage protection - they're excluded from standard mechanical breakdown warranties. Accidental damage plans cover screen replacement with typical deductibles of $50-150, making expensive screen repairs affordable. However, manufacturing defects causing screen failure without physical damage are covered under standard warranties. If you're prone to dropping devices or want comprehensive protection, accidental damage coverage is essential for screen protection.

Extended warranties usually exclude liquid damage, but accidental damage protection covers spills, and water exposure. Coverage includes cleaning, component replacement, and full device replacement if unrepairable. Saltwater damage or submersion may have limitations and needs to be checked case by case as per the applicable T&Cs for that product. SureBright's liquid damage coverage includes comprehensive protection against various liquid exposure scenarios with prompt claim processing.

Power surge damage is typically covered under standard extended warranties as an electrical failure. Coverage includes surge-related component damage and complete system replacement if necessary. External surge protectors don't void coverage. SureBright includes comprehensive surge protection from day1 of your purchase in standard coverage, recognizing electrical failures as common and costly problems.

Standard warranties exclude cosmetic damage like scratches, dents, or discoloration that don't affect functionality. Some accidental damage plans include cosmetic repair for drops or impacts. Manufacturing cosmetic defects are sometimes covered initially. SureBright focuses on functional protection while offering optional cosmetic coverage in premium plans.

Standard warranties exclude theft and loss since these aren't product failures. Some comprehensive protection plans include theft coverage, but typically with higher deductibles, strict proof requirements, and significantly increased costs. Loss coverage is extremely rare and expensive when available. For theft and loss protection of valuable items, consider separate insurance policies, homeowners/renters insurance, or specialized theft coverage rather than warranty extensions.

Breakdown Plans provide comprehensive coverage for mechanical or electrical breakdowns, power surges, 100% parts and repair coverage, protection against wear & tear affecting functionality, replacement if we can't repair, pro-rata cancellation, and 24/7 support with 5-minute online claims. Accidental Damage Plans include everything above plus sudden and unforeseen accidental damage like drops, liquid spills, and stains.